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Customer Service Representative Salary To 25 Per Hour! - Full Time

Action Gypsum Supply West - Hayward, CA


Posted on 07/28/20 (Ref: )

Customer Service Representative Salary To 25 Per Hour! - Hayward, CA - Action Gypsum Supply West


Customer Service Representative- Salary Up to $25.00 Per Hour!


Celebrating 17 Years in Business!

Location: Hayward, CA

Salary Range: $20.00 $25.00 per hour

Please Call Dale Simmons @ (877) 937-9714 or Apply On-line Below!


About Our Organization: Action Gypsum Supply West, LP is a leading distributor of building materials. Partnering with general contractors and our customers, we help support families and our communities by providing the building materials necessary for the construction of homes, office buildings, amusement parks, shopping Centers as well as public works jobs such as schools, hospitals and airports, just to name a few. Action Gypsum Supply was founded in 2003 by Lenin Juarez and Terri King and in 2017 partnering with Al Jordan, they built a strong coalition in the west to form what is now known as Action Gypsum Supply West. Together, Al, Lenin and Terri bring over 90 years of industry experience. With industry knowledge, hard work, dedication and a vision for greatness, Al, Lenin, and Terri built an exceptional company that now employs over 400 employees, has 17 branches, operating in four states (Texas, Arizona, California, Colorado).

A unique opportunity awaits you at Action Gypsum Supply. We are eager to attract the best so we offer a very competitive compensation package & generous benefits.

Benefits of Working for Action Gypsum Supply:
  • Excellent Pay - $20.00 to $25.00 an hour.
  • Paid Weekly on Fridays!
  • Superior Benefits - Full-time employees are eligible to participate in our healthcare plans the first of the month following a 60-day probationary period.
  • Medical: California employees have the choice to participate in three medical plans thru Anthem Blue Cross (HMO, PPO, HDHP). Employees participating in our HDHP may also participate in a Health Savings Account. The Company subsidizes 75% of employee cost for coverage. No subsidy for family members.
  • Dental: Employees are provided dental coverage through Lincoln Financial Group. The Company subsidizes 100% of the cost of coverage for the employee. No subsidy for family members.
  • Vision: Employees are provided vision coverage through Lincoln Financial Group. The Company provides No subsidy for employee or family members.
  • Basic Life & AD&D, LTD, - California employees are provided Basic Life and AD&D and LTD coverage through Lincoln Financial Group. These benefits are 100% paid by the Company.
  • Voluntary Employee, Spouse, Child Life Eligible employees may purchase extra life insurance for themselves, spouse and children through Lincoln Financial Group. Voluntary Life coverage is 100% employee paid.
  • 401K -After 90 days of employment, eligible employees may participate in our Company sponsored 401K plan. Our plan is administered by Truist Bank. The Company match is as follows: 100% of the first 3% of employee contributions; then 50% of the next 2% of employee contributions. Employees are fully vested on day one.

Purpose:

The purpose of this position is to manage the order fulfillment process including claims resolution. This position exists to coordinate customer orders and build customer relationships to generate business for Action Gypsum Supply. Developing strong relationships within our customer base is critical as this position is the primary customer contact for coordinating phased, and single order processing, and is the internal focal point to support other departments: Sales, Operations, Purchasing, Credit, and Logistics. This position also functions to provide advice on order status, and offer or coordinate technical support on product features, and installation guidelines. This position partners closely with Outside Sales Representatives for a team approach to manage the territory and/or customer assigned. Often the primary contact with the customer is ensuring proactive communication on all phases of the orders entered. It is important that this position has a strong understanding of the products offered to provide accurate information and details to customers.

Education / Special Certifications:
  • High School Diploma, GED or equivalent preferred
  • 2 year's customer service experience or equivalent industry experience
  • Working knowledge of Microsoft Office software (Excel, Word, Outlook)

Basic Skills
  • Reading Comprehension - Ability to read and understand basic English.
  • Communication Skills - Ability to effectively communicate with co-workers and customers and understand basic instructions.
  • Writing - Ability to write basic English.

Preferred Skills/Qualifications:
  • 2 year's customer service experience in construction-related or building supply industry
  • 2-5 years of building products experience - either commercial or residential
  • Project management experience
  • Knowledge of building materials sold at Action Gypsum Supply

Tasks
  • Receive orders from customers.
  • Prep (prepare) and price orders for accurate data entry using the company's sales and inventory management system.
  • Input orders into the company's sales and inventory system.
  • Assist customers over the phone or in-person regarding the products we sell, services, lead times, product application, installation guidelines, warranties, product samples, and available distributors in the customer's area.
  • Assist customers with status or updates on existing orders. Effectively manage customer expectations, ensuring that service and delivery exceeds expectations, providing timely and responsive follow-through for customers.
  • Performs follow-up activities on will calls, order clarification, internal order delays and other tasks as assigned, timely and consistently; documenting results, and follow-up actions; effectively coordinate/communicate with various internal departments to answer questions, provide clarification or make changes to orders. Accurately maintain project files & records for accurate record keeping and follow up. Manage job site deliveries working with General Contractors, and transport.

Social Skills
  • Ability to work well with others.

Resource Management Skills
  • Time Management Must be able to effectively managing one's own time and the time of others.

Environmental Conditions
  • Indoors

Work Attire
  • Office personnel are required to maintain a professional appearance

Work Setting
  • Office

Working Conditions/Special Notes
  • Customer Contact
  • Extensive client contact, visibility, interaction, and exposure.
  • Work assignments are typically deadline-driven
  • Computer usage may be required up to 90 percent of the time and include heavy periods of keyboarding, repetitive motion, and/or eye strain
  • Safety equipment or protective gear is required as necessary (e.g., safety vests, hard hats)

Additional Information

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

Please Call Dale Simmons @ (877) 937-9714 or Apply On-line Below!

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