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Air/Sea Freight Customer Service & Sales Officer - Full Time

Midas Shipping & Freight - Lanham, MD

Posted on 04/13/20 (Ref: )

This position is for local residents only.
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Air Freight / Sea Freight Customer/Sales Officer

Job Description:
  • Track and trace FCL, LCL, and AIR shipments via steamship lines and airlines.
  • Provide proactive information to the customer regarding arrival, delivery and shipment status.
  • Coordinate with customers to ensure payment is received prior to delivery.
  • Coordinate with truckers to ensure timely deliveries.
  • Negotiate with vendors on rates when necessary.
  • Receive, review and process high-volume and/or complex export/import transactions for clients, including booking, billing, classifications, processing data through the Company's system and obtaining consular releases as well as other government agency releases as appropriate
  • Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
  • Process bills of lading and provide clear instructions to the team for handling each shipment.
  • Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association, Code of Federal Regulations.
  • Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to client, co-workers and third parties in a clear, concise and timely manner.
  • Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility.
  • Generate and compile various spreadsheets or reports.
  • Anticipate problems and work on solutions when they happen.
  • Solve complex problems with tact and calmness.
  • Billing and invoicing to ensure maximum profits are obtained on a shipment by shipment basis.
  • Other tasks as may be necessary to ensure a smooth and prompt shipping and customer service experience.
  • Promote positive relationships by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team.
  • Establish detailed profiles and procedures that properly represent export/ import processes.
  • Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
  • Must be able to drive sales to obtain new clients.

Job Requirements:
  • 1-3 years Freight Forwarder export/import experience preferred
  • Ability to handle a shipment from booking to delivery
  • Ability to handle 50-75 files per month including higher complexity shipments and customers
  • Willingness to learn and grow in logistics knowledge
  • Must submit to a background check
  • Above average written communication skills to compose complex letters regarding issues and resolutions. Must have the ability to edit and proof business correspondence and reports along with the ability to organize, prepare and assemble documents or reports containing data from several sources
  • The ability to use Company-standard software for word processing (Word), spreadsheets (Excel) etc. in order to generate reports, charts and graphs as applicable.
  • One who enjoys learning and being coach able
  • One who enjoys and works well with others
  • A proactive thinker and problem solver.
  • One who is really good with technology including Excel, Outlook, Word, etc.
  • An organized person
  • Having STA and DG certification is an added advantage
  • Someone with a good memory and attention to detail
  • Someone with excellent verbal and written communication
  • One who is customer service centric
  • One who enjoys solving problems
  • One who responds quickly to inquires

Company Profile:

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