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Warehouse Operations Manager - Full Time

Quartzy, Inc. - Parsippany, NJ

Posted on 04/01/20 (Ref: )

Company Profile:
Quartzy helps 400,000 scientists worldwide cure diseases faster. We are proud to be the world's #1 lab management platform. Our software combines inventory management and Amazon-like purchasing, which produces a unique value in the $180B research market. Our customers range from top medical schools to cancer therapeutics companies, and we are humbled every day to be serving them, so they can serve humanity by curing diseases such as diabetes, ALS, Cancer, and COVID-19.

Job Description:
Sorry, Visa / sponsorship not available.
Yes, we are STILL HIRING during the COVID-19 pandemic

You will be a critical member of our operations team and the hands-on leader of our East coast Quartzy Fulfillment Center (QFC). The operations team and East coast market are vital to Quartzy's continued growth. You will lead our QFC (20,000 sqft) and a team of three Fulfillment Associates. Almost all of your time will be spent receiving, picking, packing, solving problems, and shipping 150 orders per day while navigating NetSuite and ShipStation. Some of your time will be spent collaborating with our internal teams including Customer Success, Accounting, Product, and Sales to exceed customer expectations. You will optimize critical fulfillment KPIs including time-to-ship, backorder rate, inventory turns, and overall fulfillment center profitability.

You have done this job before. Maybe not the exact job, but something similiar such as warehouse of medical supplies. You have spent 3 years working in 20k-50k sqft warehouses and managing 1k-10k SKUs of small and extra-small items. You have excelled at optimizing a new or inefficient fulfillment center. You have mastered the science of shipping all orders in less than 24 hours. You are a player coach who works alongside, not over, your team. You have experience with a variety of item quantities (1 bottle vs. pack of 6 bottles vs. case of 10 packs) and shipping refrigerated items. For context, our return rate is minimal and orders need to be shipped in less than 24 hours, not necessarily the same day. The holiday season is not crazy, since most of our customers are scientists who take vacation on holidays. You have experience working with Netsuite (strongly preferred), ShipStation (preferred), RFSmart (preferred), and Zendesk (preferred).

Massive. Your impact will be massive for two reasons: (1) the East coast is our largest market and (2) shipping the correct order on time fulfills our brand promise. Orders are great, but fulfilled orders are even better. You will see your impact on a daily basis.

- Love the challenge of optimizing for organization, accuracy, and efficiency
- Like to get your hands dirty, be on your feet all day, and work alongside your team
- See everything as a system of inputs and outputs
- Are super-detailed, highly curious, and enjoy solving puzzles
- Thrive in an environment with autonomy, ownership, and a clear financial impact

- Measure your importance by size of your fulfillment center or team
- Think your process is good enough and does not need to be improved
- Do not respect and appreciate the mission-focused work of our customers
- Expect to sit back or sit down and manage a team who does all the work
- Cannot lift heavy packages as necessary

Your compensation and benefits include salary, health insurance, dental insurance, vision insurance, life insurance, 401(k) and more. You can read about our dynamic culture on

You will visit Quartzy headquarters in the San Francisco Bay Area for 1-2 weeks of initial training. After training, you may need to visit headquarters 2-4 times per year.
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