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Logistics Branch Manager - Full Time

GAC North America - Chicago, IL


Posted on 12/02/19 (Ref: )

Logistics Branch Manager - Chicago, IL - GAC North America


Logistics Branch Manager



Functions

Promoting, develop and manage the branch's services portfolio, to national and internal clients, including GAC offices and agents. The development of the staff and the branch, has a direct impact on the company's growth, leadership and development of this product in North America.

Accountabilities
  • To ensure our customers are satisfied with the service levels provided to them.
  • To ensure timely update of the sales visit reports.
  • To acknowledge mail sent by customers and monitor if the quote has been sent within set KPI. If not revert to the customer requesting for additional time.
  • To work closely with the team and explain customer's requirements.
  • To meet customers daily and get their feedback on our service levels and source for business opportunities.
  • To ensure timely follow up of payments exceeding 30 days.
  • Development opportunities, inform of G2G initiatives, progress/drawbacks of existing business / new opportunities (if any)

Responsibilities
  • Clients Build positive relationships with customers and help resolve any problems with freight as they arise
  • Vendors
  • Fellow teammates ( including but not limited to Operations and Sales)

Relationships

Accountable to: National Manager General Freight

Working relationships:
  • Business Managers
  • Managing Director
  • Finance Manager
  • Operations Staff

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