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Operations Manager - Full Time

Norton Lilly International - Baltimore, MD

Posted on 11/13/19 (Ref: )

Operations Manager - Baltimore, MD - Norton Lilly International

Operations Manager

We at Norton Lilly value our team members above all else and offer them the most competitive compensation at every level and a second to none benefits package including but not limited to:

  • Health, Dental, Vision
  • HSA, FSA
  • Dependent Care
  • Life Insurance
  • 401K Retirement Plan
  • Short Term & Long Term Disability
  • Employee Assistance Program (EAP)
  • AT&T Wireless / Verizon / T-Mobile Discounts
  • Paid Vacation, Holidays & Sick Leave
  • Bereavement Leave
  • Legal Shield Services

Job Description

General Summary of Job Duties:
Under the supervision of the Port Manager or District Manager, supervises staff assigned to the Port Office. Incumbents are generally responsible for ensuring that their assigned port functions operate with proper staffing; customer vessels are efficiently handled to client needs; appropriate documentation for Customs and customers is correctly processed in a timely manner, customer account management is performed at the highest level of service to the client and accurate financial analysis/reports are provided to executive level management.

Specific Essential Job Duties
  • Incumbent will be responsible for assigned operation functions related to Full Cargo activity in their assigned Port location unless otherwise specified (Note: activity level in Port and budget requirements will determine number of Operations Managers in Port locations.)
  • Coordinate the work activity of assigned Boarding Agents to ensure accurate and timely vessel turnaround based on customer expectations and contract.
  • Ensure assigned Port operation staff is properly trained to calculate and present a Port Disbursement forecast to a client in establish time frames.
  • Oversee vessel/customer document files to ensure accuracy and proper filing with Customs' officials in compliance with federal regulations and properly processed in compliance with corporate policies.
  • Coordinate Port office inspection procedures and associated training with Boarding Agents, office staff, and Port Manager.
  • Recruit/interview/select candidates for Port office position vacancies.
  • Responsible for ensuring Port Office is suitable for visits from customers, government staff, stevedores, port managers, and general visitors. Coordinate meetings or teleconferences for Port Manager, District Manager, or Boarding Agents.
  • Implement the Port Office Safety Program ensuring compliance with all federal, state, and local regulations.
  • Prepare weekend and/or night duty lists and present to staff on a timely basis.
  • Responsible for ensuring that all Port Office staff receives the appropriate training activity such as maritime, language, or industry trade courses.
  • Coordinate the development of basic internal training courses dealing with common shipping practice for Boarding Agents. Ensure that all training is properly documented and conducted within appropriate time periods.
  • Assist in implementation of Port Marketing Plans as directed by the Port Manager and Marketing Department. Participate in sales calls and events related to customer accounts.
  • Board vessels and perform agent duties as needed.
  • Perform other related duties as designated by executive level management.

Qualifications Required
  • High school diploma or GED equivalency required.
  • Some college courses in business management helpful and preferred.
  • In depth knowledge and understanding of Port Agency Work required.
  • Previous verifiable experience handling agent duties in servicing vessel arrivals and departures.
  • Position requires a minimum of three to five (3-5) years as a Boarding Agent within the Tramp or Tanker section.
  • Experience with import/export operations at USA/Canadian or Caribbean Ports a plus.
  • Proven effective managerial abilities.
  • Possess good organization skills and ability to multi-task procedural and project management tasks within short time constraint situations.
  • Computer experience including work with Microsoft Windows, Excel, Word and related computer exposure, preferably utilizing a lap-top.
  • Good verbal and written communications skills.
  • TWIC card holder preferred.
  • Requires a valid Driver's License and a clean / safe Motor Vehicle Record.
  • Must be able to provide and maintain automobile insurance according to state laws
  • Must be available to work a flexible schedule based on business needs, including days, nights, weekends and some holidays with travel to and from the marine vessel while in Port.

Working Conditions
Job involves frequent and extensive walking, lifting, climbing, stooping, bending, and jumping.

  • Frequent walking and standing
  • Frequent climbing (gangway) up to heights of six feet or more
  • Occasional exposure to outside weather conditions
  • Frequent and proper lifting of up to 50 pounds.

Incumbent could be required to make numerous trips to the marine vessel during its time in port to handle any issues relevant to the efficient arrival and departure of the vessel.

Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Norton Lilly International is an equal opportunity employer.

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