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Import Customer Service Representative - Full Time

SM Line Corporation - Chandler, AZ

Posted on 10/07/19 (Ref: )

Import Customer Service Representative - Chandler, AZ - SM Line Corporation

Import Customer Service Representative

Employer Pays 100% of Employee & Family Benefits!

Location: Chandler, AZ
Job Type: Full Time
Relocation: No
Benefits: Competitive salary and a benefit package which includes: medical, dental, vision, life insurance, and 401(k) with Company matching.

Company Information

SM Line Corporation, the newest container shipping company, focuses on premium express service through premier customer service. SM Line is a member of SM Group in Korea. Current SM employees are a group of experienced ocean shipping specialists. We are ready to launch the US branch and are looking for enthusiastic, passionate, dedicated, knowledgeable individuals to grow with.

At SM Line Corporation, we're working to grow fast. To get there, we need exceptionally talented, passionate and driven people who can make history together.


This position is responsible for, but not limited to, the following:

  • Prepare and submit Customs manifest for US Customs and Vessel processing
  • Monitor and Maintain VIP Accounts
  • Insure EDI is transmitted to the terminal and proper releases are in place
  • Notify customers of customs exams on time
  • Coordinate release of import container in regards to Arrival Notice, US Customs(Exam, Hold requirement)
  • Maintain courteous, prompt, efficient inter-office communication and w/ customer relation
  • Coordinate with oversea offices and actively pursue customer for Long-stay, Unclaimed shipment settlement

  • College degree is preferred, but not required in Logistics, Transportation, Business or Distribution.
  • Candidates must be willing to work with a startup mindset.
  • Project Management Skills!
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook
  • Excellent interpersonal, oral and written communication skills required
  • Must be able to analyze and comprehend service contracts
  • Attention to detail
  • Willing to work without supervision
  • Makes good decisions based on a mixture of analysis, wisdom, experience and judgment
  • Must be able to handle ambiguity and willing to learn
  • Ability to multi-task

Additional Knowledge, Skills and Abilities
  • Teamwork showing a commitment to teamwork and collaboration: Willing to roll up your sleeves and get your hands dirty
  • Motivation - Bringing enthusiasm and passion
  • Respect extending dignity and respect to all people
  • Integrity fostering trust and a positive work environment
  • Adaptability Willing to change and willing to be flexible
  • Customer Focus achieving Company, department, and personal goals through a strong customer focus

SM Line Corporation is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.

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