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JIL Success Stories

Ramp Service Agent
Minneapolis, MN
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Post Date: 04/15/19 Company: Worldwide Flight Services/WFS
Compensation: $12.50 /hr Contact:
Job Type: Part Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: cl St. Paul


Ramp Service Agent



Job Description

The work of a Ramp Service Clerk includes the following: loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room; the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described. The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft. Assisting in loading, unloading and racking both filled and empty drums. In addition, de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide man functions; connect/remove ground power and ground start units. May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment. May be assigned to assist in monitoring security of facility. May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment. This job is covered by a collective bargaining agreement.

Required Skills
  • Must be able to perform the following functions in variable weather conditions as well as environmental conditions, i.e. jet engine fumes, vehicle emissions, dust, and jet engine noise.
  • Load and unload aircraft of cargo weighing up to 70 lbs. in and out of aircraft within confined cargo areas, push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers with/to aircraft.
  • Driving vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment as well as positioning vehicle up to aircraft requiring depth perception and the ability to distinguish colors, red, green, and yellow.
  • Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure.
  • Transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area. Read "off-load" sheets to determine destination of cargo.
  • While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.
  • Ability to successfully communicate with others.
  • Ability to work in a high-noise level environment.
  • Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.
  • Pull, push, and lift bags weighing up to 70 lbs. onto or from a conveyor belt.
  • Pull water hose from stationary cabinet and connect to aircraft.
  • Lift, connect overhead and remove overhead, 40 lb. KVA electric cable to/from aircraft.
  • De-ice aircraft at heights of up to 20 - 80 ft. lifting and holding nose, spray exterior of wings and fuselage with glycol.
  • Ability to judge distances.
  • Ability to confront and question unauthorized personnel in secured areas, and report their presence to authorities as necessary.
  • Reports to work on a regular and timely basis.
  • Equip airplane cabin, by reading check list specifications, with equipment and supplies such as rugs, linens, blankets, etc., as well as carrying supplies weighing up to 50 lbs. on board aircraft.
  • Lifts refuse containers weighing up 35 - 50 lbs; reach, bend, and twist in confined space to hand clean, using cleaning fluid and materials, the interior of aircraft including meal trays, ash trays, lavatories, overhead storage bins and buffets.
  • Driving vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment as well as positioning vehicle up to aircraft requiring depth perception and ability to distinguish colors, red, green, and yellow.
  • Cognitive skills to check condition, clean, sort, count, salvage and/or store equipment, and assemble kits.
  • Operate vacuum cleaner and similar mechanized cleaning aids.
  • Cognitive skills to check deliveries of supplies against requisitions to determine discrepancies.
  • Ability to judge distances.
  • Ability to successfully communicate with others.
  • Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.
  • Ability to confront and question unauthorized personnel in secured areas, and report their presence to authorities as necessary.
Required Experience
  • High school diploma or equivalent preferred.
  • Computer experience necessary.
  • Demonstrates qualities of leadership, initiative, and judgment.
  • Excellent interpersonal and communication skills required.
  • Must have ability to work under pressure.
  • Must be able to lift up to 70 pounds (31.9kg).
  • Ability to work weekends (ie. Friday, Saturday, Sunday), holidays, and days off.
  • Must be able to read, write, speak and understand the English language.
  • May be necessary to speak other language(s), in addition to English, depending on customer contract.

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