Customs Import Broker
Well established Medium sized Freight Forwarder and Customs House Broker is seeking a Licensed U.S. Customs Broker. Break-bulk experience preferred by not required. Casual, fast paced environment. Great opportunity for the right person. Will have responsibility and authority to manage the department and re-structure the department. Position needs to be filed immediately. Position is located in East Boston, MA. There will be NO relocation expenses provided.
- Health, Life, Dental, Vision, LTD,
- Paid holidays, sick, vacation and personal time off.
- Opportunity for performance bonuses and commissions.
- Flexible schedule.
Roles & Responsibilities:
- Classify import items and notify Customs to determine appropriate import duties.
- Train and advise team members in areas of Customs regulations, classification and valuation.
- Maintain a high level of expertise in all areas of U.S. Customs regulations, including customs clearance processes, classification and valuation. Perform regular review of trade publications as well as attend all (CBP) customs sponsored seminars in assigned area.
- Perform audit review on all assigned brokerage files and payments to customs.
- Maintain and keep current all customs compliance documentation.
- Initiate and develop written procedures, as assigned, for handling each account served by the team, including billing, classifications, valuation rules, schedule of fees, Customs correspondence, post entry process, and any other related information. Manage the appropriate databases to reflect these procedures.
- Receive, review, and process high-volume and/or complex import transactions for an assigned base of accounts, including the classification and valuation of goods.
- Process documents through the Company's ABI system, obtaining Customs release and other government agency releases as appropriate. Arrange both delivery and the invoicing of the import account for services rendered.
- Review and monitor all Customs rejections, requests for information for clients and any other government agency, and other correspondence.
- Adhere to all domestic and international shipping regulations.
- Communicate with clients, coworkers, and supervisors in a clear, concise, and timely manner.
- Provide excellent and timely customer service, under the limited supervision and advice of the department Supervisor or Manager, by proactively informing clients of the status of shipments and referring clients to a higher-level authority when questions are beyond scope of responsibility.
- May identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility.
- May provide input on team performance as assigned.
- Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
Job Skills & Specifications:
- Very good verbal communication skills and past customer service experience are required, as work includes extensive phone contact with carriers and other parties concerning the import process.
- Very good written communication skills to compose complex letters regarding Customs problems and proposed resolutions. Must have the ability to edit and proof business correspondence and reports.
- The ability to organize, prepare, and assemble documents or reports containing data from several sources.
- The ability to use Company-standard software for word processing, spreadsheets, etc., to generate more elaborate reports, charts, and graphs as applicable.
- Current U.S. Customs License