JIL Success Stories
JIL Success Stories

Claims Coordinator
Pittsburgh, PA
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Post Date: 01/15/19 Company: ARMADA / Armada Supply Chain Solutions
Compensation:   Contact:
Job Type: Full Time Phone:
Education: 2 year degree Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible

Claims Coordinator

  • First point of contact for discrepancies.
  • Responsible for fully documenting all claim requests in appropriate systems. This includes gathering pictures, BOL's, delivery receipts, etc.
  • Investigates claims through various avenues, both internal and external, for resolution to the claim. Elevate claim to Manager when appropriate.
  • Record appropriate adjustments in JDE for claim completion (inventory adjustments, credits/debits to customers and vendors).
  • Identify and report to manager all non-compliant occurrences.
  • Identify disputed claims and forward to appropriate parties for resolution.
  • Develop productive working relationships with internal/external customers.
  • Support development and administration of relevant KPI metrics/reports, including tracking and trending of claim issues, root cause identification and corrective action activity.
  • Ensure compliance of the Armada Claim Policies for both internal and external customers.
  • Complete tasks associated with the monthly closing in accordance with timelines established by ASCS Shared Services.
  • Adhere to finance policies, procedures, and internal controls.
  • Support the annual year-end audit process with external accountants.
  • Assistance with additional assignments and projects as needed.


Education and Experience Requirement
  • Minimum:
    • Associates Degree or relevant work experience.
    • 1-2 years Customer Service experience and/or 1-2 years accounting experience.
    • Strong relationship management and communication skills.
  • Preferred:
    • BS/BA Degree in business, logistics, or supply chain related discipline
    • Previous experience, preferable in transportation/warehousing industry, in a role dealing with OS&D and/or Freight claims.
    • Accounts Receivable experience.
    • Inventory Accounting experience.

Language and Technical Skills requirement
  • Proficient in Microsoft Word, Outlook, Excel required; Access, JDE ERP preferred.
  • Process oriented with the ability to document and articulate the structure of complex system.
  • Solid analytical and problem-solving skills, with demonstrated experiences of individual and team-based problem solving.
  • Excellent communication skills, including listening, written, oral, and demonstrated group presentation.

Physical Demands and Work Environment
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting, and computer/phone usage.

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